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NO.1 A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
NO.2 Which of the following BEST describes service strategies' value to the business?
A. Enabling the service provider to have a clear understanding of what levels of service will make
their customers successful
B. Reduction in unplanned costs through optimized handling of service outages
C. Reduction in the duration and frequency of service outages
D. Allows higher volumes of successful change
Answer: A
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