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NO.1 WhatBESTdefines serviceability?
A. The part of the business process that is critical to providing the service
B. How long a service or component can perform its agreed function without failure
C. How quickly a service or component can be restored to normal working order
D. The ability of a third-party supplier to meet the terms of its contract
Answer: D
NO.2 Performing all activities involved in a process
A. 3. WhatBESTdescribes the value of service design to the business?
A. It supports the creation of a portfolio of quantified services
B. Itreduces total cost of ownership (TCO) of services
C. It improves the control of service assets and configurations
D. It provides quick and effective access to standard services
B. 1, 2 and 4 only
C. 4. Which role is responsible for sponsoring, designing and change managing a process and its
metrics?
A. The process practitioner
B. The process owner
C. The service owner
D. The process manager
D. All of the above
E. 1, 2 and 3 only
F. 2, 3 and 4 only
Answer: E
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